What is Palo Alto premium partner support?

When you choose support from Authorized Support Center (ASC), Palo Alto Networks delivers Partner Enabled Premium Support, which includes advanced support, 365x24x7 coverage, and next business day ship or 4 hour advance replacement services.

What is ASC Palo Alto?

When problems arise, Palo Alto Networks and our Authorized Support Center (ASC) partners are there to quickly and proficiently resolve any technical support issues or challenges that may arise.

What is software warranty support in Palo Alto?

Your Software Warranty The standard warranty for software is 90 days, except the Okyo offerings (see below). During the 90 day warranty period, you are entitled to all software updates (bug fixes, maintenance releases, and feature upgrades) for your particular software product.

What does PALO ALTO end of life mean?

End-of-Life: The last day that a product will be supported by Palo Alto Networks. For SaaS products, the last day the cloud service would be shutdown. End-of-Sale: The last day that a product will be available for order from Palo Alto Networks.

How do I raise my RMA in Palo Alto?

  1. Set Up Sites. Configure Circuits.
  2. Set Up Devices. Connect the ION Device.
  3. Configure the ION Device at a Branch Site.
  4. Configure the ION Device at a Data Center.
  5. Switch a Site to Control Mode.
  6. Allow IP Addresses in Firewall Configuration.
  7. Prisma SD-WAN Ports and Interfaces.
  8. Use External Services for Monitoring.

What is the latest version of Palo Alto firewall?

Version 10.2.

  • Version 10.1.

    • What is a BPA tool?

    Business process analysis tools (BPA tools) are technologies that businesses use to analyze and improve individual business processes. Business processes are typically defined as individual operations with specific goals and objectives that are made up of various steps, or smaller tasks.

    What is sinkhole in Palo Alto?

    The DNS sinkhole enables the Palo Alto Networks device to forge a response to a DNS query for a known malicious domain/URL and causes the malicious domain name to resolve to a definable IP address (fake IP) that is given to the client.

    Is Palo Alto an IPS?

    Palo Alto Networks differs from traditional Intrusion Prevention Systems (IPS) by bringing together vulnerability protection, network anti-malware and anti-spyware into one service that scans all traffic for threats – all ports, protocols and encrypted traffic.

    How do you process an RMA?

    To return a defective product, a typical process is:

    1. First, the customer must call the technical support office and speak with a technician.
    2. Secondly, the customer must write the RMA number on the outside of the box that the product is being shipped in.
    3. Finally, the customer mails the product.

    How do I set up a high availability replacement device in Palo Alto?

    How to Configure a High Availability Replacement Device – Knowledge Base – Palo Alto Networks….

    1. Install the GlobalProtect Client. Go to Device > GlobalProtect Client. Download and activate the appropriate version of the client.
    2. Install PAN-OS. Go to Device > Software. Download and install the appropriate image.
    3. Reboot.

    How do I get a Palo Alto VM trial license?

    Find the section marked Activate Licenses and select Activate Trial License. Next, you’ll see the Available Trial Licenses appear. Select the desired licenses.

    Is cortex an XDR antivirus?

    Cortex XDR uniquely: Stops malware, exploits and ransomware before they can compromise endpoints. Provides protection while endpoints are online and offline, on network and off. Coordinates enforcement with network and cloud security to prevent successful attacks.

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